FAQ

Got a question about your visit to Escape the Pike? Check out the FAQ below.

If you can’t find the answer you are looking for just go to our contact page and get in touch with us, we will help you find the answer.

  • We are always open for appointments booked in advance, for game time slots available on our booking site!

    Sorry, walk-ins have been disabled for now due to current staffing availability.

    Themes and times are not guaranteed without a previous booking so we do recommend securing your escape room game in advance.

  • We understand that unforeseen things come up. Please contact us to reschedule up to 24 hours prior to your scheduled start time.

    We will not reschedule cancellations with less than 24 hours notice. Gift certificates will be offered on a case-by-case basis. No refunds will be offered, so please make sure all the players in your party are available for your booking prior to confirmation and payment.

  • No. Safe and constructive game play requires that your judgment not be impaired. We reserve the right to deny entry or eject a person from a game if we think they might not be able to play without physically or emotionally harming themselves, others, or our property.

  • Give us a call - (774) 241-0508 - and we can answer any questions you have.

    If we feel it is unsafe to be open or for travel, we will make a post on Facebook. We want you to be safe.

  • No. We encourage parents to look at the rating advertised for each game and use their discretion.

    You can call us with any questions and we’d be happy to answer them for you. We reserve the right to deny participation to any minors that do not have adult supervision.

    All minors are required to have parent/guardian permission to play.

  • Yes. The obvious concern when mixing new and repeat players are the elements of surprise and the thrill of problem-solving.

    Teams who include repeat players should discuss what role they should play prior to the start of their game.

Policies

game Info

  • The cost depends on the experience you choose and the number of players. Be sure to explore all our themes to see the different pricing options available.

  • Most games run 70 minutes, so plan for one and a half hours. Timberland runs 90 minutes, so plan for 2 hours. You must arrive 15 minutes prior to your scheduled start time to complete pre-game prep.

    After your game, you will want to plan for time to gather your belongings, take pictures, debrief, use the restroom, or grab a snack.

  • Each game is monitored by a Game Master. The Game Master is there to assist you as little or as much as you need to keep your game fun. If you would like them to, they will provide you with clues to help you overcome anything that you may struggle with.

  • No. All our games are private bookings so only you and your team will be in the room solving puzzles and having fun.

  • We provide storage lockers for our players which is optional to use. We do, however, recommend using them so that you can forget about the outside world for an hour.

    We only ask that, if you happen to have your phone on you, please do not take any photos inside the game. We would like to keep our secrets.

    Game Masters will gladly assist you if any emergencies require immediate access to your possessions.

  • Yes. We have video cameras and microphones installed in each room of the game. These devices make it possible for our Game Masters to assist you without having to enter the room with you.

Locks and safety

  • No. You can always leave the game through the door you have entered the game.

    During the game you will enter into rooms through locked doors. Once you have unlocked a door, it will remain unlocked. You will have the ability to leave the game through any door you have already opened.

  • Yes. You are always able to communicate with your Game Master who is monitoring you by audio and visual devices. If you are unable to, they can open any door for you whenever you want them to.

    We recommend using the restroom prior to starting the game since leaving might disrupt the flow and your group’s experience.

  • Yes. Building and fire safety codes are strict in America- and in Sturbridge where we are located. We have hired professional companies to plan and install the equipment needed to keep you safe, as well as having passed multiple inspections.

    We have multiple exits from each room that are clearly marked. Every room is equipped with necessary sprinklers and alarms.

other

  • We include several pieces of information about each game on the Escape Rooms page.

    We offer details such as room size, parental ratings, difficulty, handicap accessibility, and any features that might be specific to a person’s preference.

    If you require additional information, please contact us so that we may provide it to you.

    If you have medical or psychological concerns, we suggest you consult with the trusted medical professionals who best know you and could advise you accordingly.

  • Unfortunately, only one gift code can be entered per transaction in our system.

    *If you are using multiple gift codes, please call and we will assist in your booking.

    *If you are using gift certificates and paying for additional players, please book for only 2 people and enter one gift card code and then pay the balance for the deposit. The additional amount due can be paid in person as well as additional gift certificates can be used. This will book the room for your team and the date/time/theme that you desire.

    Additional gift cards can be used as well as additional players can be paid upon arrival. Please call us rather than paying, refunds are not possible

    During your booking process, please click the “redeem coupon” button and enter your code. If the amount is not reflected in your total, please discontinue your booking and call us to ensure that you are billed correctly.

  • Escape rooms are an opportunity to play detective and solve puzzles and mysteries; something fun rather than scary.  Let us put some potential fears you may have at ease: 

    HORROR. Escape games do not resemble the Saw movies.  They are designed for you to have fun solving puzzles with others, not to startle, scare, trap, or deceive you.  Games are themed according to many genres so that you may pick one that is the most appealing to you.  Some businesses offer spooky horror-themed games for those who enjoy them- but they are clearly advertised as such. If our games have such themes, we indicate them to you on the “Escape Rooms” page. We want you to know what type of game you will be choosing.

    SIZE. Escape room sizes vary, but are not usually any smaller than a bedroom or office space. Some are actually quite large.  While the number of people inside a room can affect how “open” or large one perceives it to be, most rooms are big enough that the majority of people do not feel confined or claustrophobic.  Escape games are intended to engage the mind and require cooperation with others rather than physical contact. On the "Escape Rooms” page, we include an indication of the room size for each of our games.

    SAFETY. Game Masters are assigned to supervise a group while they are in an escape room.  This means that players are always monitored and have the ability to communicate with someone outside of the room. Some venues lock the doors to an escape room for a more authentic feel; others do not.  No player is ever kept within a room against their will.  If you have to use the bathroom, have a medical emergency, or want to leave a room for any reason, you have the ability to exit the game before the hour is over.

    All businesses have to comply with local safety codes.  This means that  rooms have well-marked exits and appropriate fire precautions.  Game developers care about your safety.